Banking Services Officer

Banking Services Officer

The Banking Services Officer (BSO) will work under the direction of the Enterprise Process Manager, learning to assist with the servicing of a loan and deposit portfolio. The Banking Service Officer (BSO) will gain an understanding of comprehensive Commercial Banking relationships, which may include both depository and credit components. 

Location: This position is full time in our Walnut Creek or San Jose office.

Salary Range: $85,000-$110,000

Essential Functions

• Provide consistent client service, facilitating and directing various client requests, both written and verbal, including but not limited to account inquiries, account transactions and wires with the ability to discern potential risks to client deposit activity.
• Preparation of deposit, loan, and cash management documentation.
• Coordinate loan closings with appropriate personnel, including interfacing with title companies.
• Complete assigned paperwork and reports for management and Relationship Managers.  Complete records and reports promptly and accurately.  Monitor files to assure completeness, including appropriate approvals, as required.
• Maintain client files including updating financial reporting tracking system, requesting required client financial information, as well as collateral, insurance and entity verification documentation.  
• Develop proficiencies around utilizing the Bank’s file maintenance system, providing regular status updates to related parties/Relationship Managers, as well as recognizing and articulating areas of concern.
• Assume responsibility for establishing and maintaining effective and professional business relationships with clients and external contacts while answering client questions pertaining to deposit accounts, loans, balances, and payoffs.
• Assist with initiating requests for appraisal quotes, providing required information to appropriate personnel and completing forms as necessary.  Perform same process for necessary environmental reports.
• Participate in meetings with clients to establish and/or install Cash Management products and services while providing support to Cash Management clients as needed.

Education and Experience

• High School diploma or equivalent.
• Minimum three (3) years office experience.
• Minimum one (1) year commercial loan servicing experience.
• Ability to commute to office and client locations.
• Basic word processing and computer database skills with knowledge of Microsoft Office applications and Bank approved systems used in tracking customer accounts.
• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.

EEOC Compliant