ANNUAL CBC PRIVACY NOTICE (pdf)
Effective August 20, 2019
At California Bank of Commerce, we understand the importance of protecting the confidentiality of your personal information. This policy explains the information we may collect or request from you and what you can do to further protect your personal information.
If you visit our website to read information and do not use any of our online services, then we may collect and store certain information that helps us make our website more useful to visitors. This information may include the name of the domain from which you access the Internet, the date and time you access our website and the Internet address of the website from which you linked directly to our website.
Using Services on CaliforniaBankofCommerce.com
If you use the services provided at CaliforniaBankofCommerce.com, we may ask you to provide information that is personally identifiable (“Personal Information”). This may include any of the following:
- your first, middle and last name,
- your home or other physical address (including street name and name of a city or town),
- your e-mail address,
- a telephone number,
- social security number,
- account number,
- date of birth,
- mother s maiden name, and
- password or any other identifier that permits physical or online contact with you.
Personal Information might be needed or requested from you for you to apply or register for products and services that we offer, or to accomplish transactions you request (such as bill payment or other banking services). This may result in sharing of Personal Information with affiliated third parties such as our data processors or service bureaus, as part of servicing your accounts or transactions.
These cookies are essential for enabling user movement around our website and providing access to features such as your profile and purchases, member-only resources, and other secure areas of the website. These cookies do not gather information about you that could be used for marketing purposes and do not remember where you have been on the internet. This category of cookies cannot be disabled.
We use Google Analytics cookies to collect information about how visitors use our website. These cookies collect information in the aggregate to give us insight into how our website is being used. We anonymize IP addresses in Google Analytics, and the anonymized data is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
We use marketing cookies to help us make sure that the ads you see on websites are relevant to you and your interests. Marketing cookies may be placed on your device by our third party service providers that remember you have visited our website in order to provide you with ads more relevant to you. We may use Marketing cookies to: Collect information about browser habits to target advertising; collect information about browser habits to target website content; provide advertising agencies with information on your visit so that they can present you with advertisements you may be interested in.
You may also decide to send us information that personally identifies you, for example, in an electronic mail (e-mail) message. We will use that information to respond to the inquiry and provide accurate information in response to questions. If you visit our website or engage in any online services that we offer, then we may collect and store these categories of Personal Information. We will not share the Personal Information you provide us at our website or by e-mail, except as described below.
The Personal Information we obtain from you is stored with us if it is to be used on an on-going basis.
Categories of Third-Parties With Categories of Third-Parties With Whom California Bank of Commerce May Share Information
California Bank of Commerce does not disclose Personal Information to third-party persons about our customers or former customers except for only as permitted by law in connection with the administration, processing, or servicing of accounts. For example, this may include disclosure to a credit-reporting agency or in response to a subpoena or other legal process; disclosure to protect against fraud or as part of an audit or examination; and disclosure to protect and defend our rights and property or to act in an emergency or to protect someone’s safety.
Please be aware that other services, such as bill payment, provided by other companies via links to their website from California Bank of Commerce’s website, may not be subject to this or a similar policy. We encourage you to review their privacy policies before sharing Personal Information.
Process to Request Changes to Personal Information
California Bank of Commerce may wish to maintain complete and accurate information about you and your account (including information you have entered through CaliforniaBankofCommerce.com), and have internal procedures in place to help us accomplish this. We also have established procedures to assist you should you ever believe that our records contain inaccurate or incomplete information about you. Please contact us at (925) 283-2265 to view and access your Personal Information. We will investigate your concerns and promptly correct any inaccuracies.
Notification of Changes
Children’s Online Privacy Protection Act
Our website is not directed to children under the age of 13. We do not knowingly solicit data from persons under the age of 13 and we do not knowingly market to persons under the age of 13.
California Bank of Commerce requires the use of a unique ID and a password to use the services offered. To deter unauthorized log in attempts, the system will lock out the user after three unsuccessful attempts. We have taken precautions to offer you systems that are protected; however, it is your responsibility to keep your Password, IDs, Account Numbers, and Personal Identification information confidential. Do not reveal your password to anyone.
- Do not write it down.
- Change your password regularly.
- Do not allow your browser to automatically save your password.
- Do not leave your computer unattended during a session.
- Log off when you are finished with the session.
While using online banking all communications are encrypted using Secure Sockets Layer (SSL). In order to provide this protected environment we require that you use a browser with 128-bit encryption.