Security / Fraud Prevention

Anytime you access the Internet through a computer, tablet, or mobile phone, you could be the target of online fraud.

California Bank of Commerce wants you to know that just because you’re using a mobile device doesn’t mean you’re protected from online fraud. Anytime you access the Internet through a computer, tablet, or mobile phone, you could be the target of online fraud. Online fraud scams attempt to obtain confidential information and use it to improperly transfer money or commit other fraudulent acts. Online fraud is particularly dangerous because it’s often difficult to detect, so you may not be aware that private information has been stolen until after a loss has occurred.

Take these steps to protect yourself and your mobile device:

• Protect your CBC Mobile Banking log in information (ID and password). Never disclose confidential information by email or text message and always remember to sign off after you have completed your work.
• Do not disclose your CBC Mobile Banking login information to another person or a third party service provider, or allow another person to sign on to CBC Mobile Banking using ID and password.
• Before downloading or installing a banking app or shortcut on your mobile device, always check to make sure it is an authorized and genuine app. The CBC Mobile Banking app is only available through the Apple iTunes Store and Googleplay.
• Use caution if you receive a text message expressing an urgent need for you to update your information, activate an account, or verify your identity by calling a phone number or by submitting information on a website. Do not click on any active links in any suspicious emails from your mobile device. Forward all suspicious emails or text messages to info@bankcbc.com.
• Never leave your phone unattended. Use your mobile device’s keypad lock or phone lock function when you’re not using it.
• Monitor transactions on your accounts and contact your Relationship Manager or the Bank directly at 925-283-2265 if you notice anything out of the ordinary.
• Use CBC’s notification/alert services. Sign up within CBC Online Banking to receive text or email notifications for various types of activity in your accounts.
• If you change your contact information, update it within CBC Online Banking or call the Bank to change your number in our system. That will help us contact you if needed when you are away from your office.
• Be mindful of what you download, install, or click: Smartphones have the same risks of virus, malware, or phishing that PCs have, as Smartphones can be used to download and install apps or browse the Internet.