California Bank of Commerce (CBC) is committed to protecting our clients from online fraud and identity theft. A key pillar to this effort is educating our clients on fraud and identity theft protection. We are equally committed to protecting our clients by providing multi-factor authentication, layered security, and risk assessment recommendations to help protect our online clients. Please learn more about what CBC is doing to protect you and how you can help by taking steps to protect yourself and your assets.
Preventing Fraud and Protecting Your Account
California Bank of Commerce (CBC) is committed to educating our clients on fraud and identity theft protection. To help our clients prevent fraud before it occurs, CBC has compiled a list of resources and information on identity theft, phishing, and scams to provide our clients with helpful tips to keep you up-to-date and your money safe.
Protect Yourself From Fraud on Your Mobile Device
Anytime you access the Internet through a computer, tablet, or mobile phone, you could be the target of online fraud.
California Bank of Commerce wants you to know that just because you’re using a mobile device doesn't mean you're protected from online fraud. Anytime you access the Internet through a computer, tablet, or mobile phone, you could be the target of online fraud. Online fraud scams attempt to obtain confidential information and use it to improperly transfer money or commit other fraudulent acts. Online fraud is particularly dangerous because it's often difficult to detect, so you may not be aware that private information has been stolen until after a loss has occurred.
Take these steps to protect yourself and your mobile device:
- Protect your CBC Mobile Banking log in information (ID and password). Never disclose confidential information by email or text message and always remember to sign off after you have completed your work.
- Do not disclose your CBC Mobile Banking login information to another person or a third party service provider, or allow another person to sign on to CBC Mobile Banking using ID and password.
- Before downloading or installing a banking app or shortcut on your mobile device, always check to make sure it is an authorized and genuine app. The CBC Mobile Banking app is only available through the Apple iTunes Store and Googleplay.
- Use caution if you receive a text message expressing an urgent need for you to update your information, activate an account, or verify your identity by calling a phone number or by submitting information on a website. Do not click on any active links in any suspicious emails from your mobile device. Forward all suspicious emails or text messages to email@example.com.
- Never leave your phone unattended. Use your mobile device's keypad lock or phone lock function when you're not using it.
- Monitor transactions on your accounts and contact your Relationship Manager or the Bank directly at 925-283-2265 if you notice anything out of the ordinary.
- Use CBC’s notification/alert services. Sign up within CBC Online Banking to receive text or email notifications for various types of activity in your accounts.
- If you change your contact information, update it within CBC Online Banking or call the Bank to change your number in our system. That will help us contact you if needed when you are away from your office.
- Be mindful of what you download, install, or click: Smartphones have the same risks of virus, malware, or phishing that PCs have, as Smartphones can be used to download and install apps or browse the Internet.
Account Authentication and Risk Assessment
Under federal law, Regulation E (Electronic Fund Transfer Act) provides certain protections to our personal clients when there is unauthorized account activity.
Under federal law, Regulation E (Electronic Fund Transfer Act) provides certain protections to our personal clients when there is unauthorized account activity. Regulation E covers electronic fund transfer activity through a checking, savings, or other consumer asset account at a financial institution used primarily for personal, family, or household purposes.
While Regulation E does not cover business accounts, CBC has taken steps through technology enhancements, account monitoring, and testing to help protect our business clients. CBC continues to invest in technology such as multi-layered security, transaction alerts, and system monitoring.
Please read more about online security and risk assessment that covers guidance from the Federal Financial Institutions Examination council (FFIEC):