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Help Desk Analyst

Full Time
Oakland, CA
Posted 4 weeks ago

This IT Helpdesk position will provide support by phone, email and in person for our team members. You will pay a critical role in providing support for hardware, data, voice, and a suite of applications. This position will require excellent communication skills. You will be involved in identifying, researching and resolving technical problems, and work with our engineers to improve our technology solutions.

Assumes responsibility for establishing and maintaining effective communication and coordination with Bank personnel and management:

  • Assist and support departments as required.
  • Communicate politely and efficiently with users regarding equipment or application problems.
  • Keep management informed of area activities and of any significant concerns.
  • Attend and participate in meetings as required.
  • Complete reports, records, and other documentation as required.

Assumes responsibility for establishing and maintaining professional business relations with vendors and outside business professionals:

  • Obtain and convey information courteously and promptly.
  • Maintain and project the Bank’s professional reputation.

Assumes responsibility for related duties as required or assigned:

  • Remain up-to-date on technological changes in equipment and repair techniques.
  • Ensure department work areas are clean, secure, and well maintained.
  • Complete special projects as assigned.
  • Perform other duties as assigned.

Qualifications

  • Excellent verbal and written communications.
  • Active Directory management experience and well verse in account creation and management, and knowledge to edit permissions based on group membership.
  • Microsoft client platforms, including Windows 7, and 10, Office 2013 – 2016, including Outlook in an Exchange environment.
  • Computer and Peripheral Hardware Installation and Maintenance Experience.
  • Knowledge of computer networking, setup, and troubleshooting including, IP, DHCP, and DNS.
  • Software installation and troubleshooting.
  • Able to work well with a team and escalate unresolved calls to the next level of management.
  • Flexibility to work on projects that include weekends and evenings.
  • Ability to learn from experiences and become an independent thinker.
  • Detail oriented and a passion for quality.
  • Excellent verbal and written communications.

Education and Experience

  • Minimum of High School Diploma
  • Minimum of 3 Years of Professional Support Experience

Job Features

Job CategoryTechnology

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